Shipping policy
Last updated: November 2, 2026
This policy applies to physical product orders placed through lenorthstarfinds.shop.
Destinations
We accept orders for supported United States and United Kingdom destinations shown at checkout. Any destination restrictions are disclosed before payment.
Processing and dispatch
We normally prepare and dispatch paid orders within 2–3 business days. Business days are Monday through Friday, excluding United States public holidays.
If we cannot dispatch within the stated period, we will notify you, provide an updated estimate, and explain your option to cancel for a prompt full refund. We will obtain delay consent or cancel and refund where required by law. FTC guidance on shipping promises and delays
Estimated delivery
Transit normally takes 20–45 calendar days after dispatch. This is separate from the processing period.
The applicable estimate is disclosed before purchase. Where required, we obtain your agreement to delivery beyond 30 days. UK distance-selling guidance
If your order exceeds the stated delivery window, contact us for investigation and an appropriate resolution. A carrier investigation does not extend mandatory refund or delivery deadlines.
Shipping prices
- Merchandise subtotal greater than US$30 after discounts: free standard shipping.
- Merchandise subtotal of US$30 or less: shipping charges displayed before payment.
Shipping charges do not count toward the merchandise threshold. Any equivalent threshold for another checkout currency will be displayed before purchase.
Taxes and import costs
Applicable taxes, import duties, VAT, and necessary customs clearance charges are included in the disclosed total or covered by us. You will not be required to bear additional tax or import charges beyond that total.
If a carrier requests an unexpected charge, contact frasesyreem.20@outlook.com so we can resolve it or arrange reimbursement.
Tracking information
After dispatch, email us with your order number and checkout email address to obtain your tracking number and available tracking instructions. Tracking updates depend on carrier scans and may not appear immediately.
Lost, damaged, or incomplete deliveries
If a parcel is lost in transit, contact us. We will investigate and arrange a free replacement, or a refund if you prefer or a replacement is unavailable.
For damaged, incorrect, or incomplete orders, describe the issue and include photographs if reasonably available. We cover shipping costs associated with resolving our fulfillment errors or transit damage.
A “delivered” tracking scan does not automatically prevent you from reporting non-receipt.
Address corrections
Please review your address before ordering. Email corrections promptly; we will try to update the address before dispatch.
If a customer-provided address error creates a reasonable additional redelivery charge, we will explain it and obtain agreement before proceeding. We cover redelivery costs caused by our own error.
Shipping support: frasesyreem.20@outlook.com